Select committee: Public Accounts Committee
Conclusion 16
2nd Report - NAO financial audit insights 2024–25
Published 22 May 2026
Addressed to HM Treasury
Public Accounts Committee NAO financial audit insights 2024-25 All items in this report Report on parliament.uk ↗ Inquiry on parliament.uk ↗
Conclusion (the committee's words)
IT and digital infrastructure are integral to all government organisations. The government has set out a long-term vision for digital public services, which aims for a fundamental shift in how it uses new technology.38 There are potentially huge gains that could be made from digital transformation in government, in terms of both better services for citizens and savings and efficiencies for the public purse.39 For example, HMRC estimates that digitisation of outbound communications and customer contact details will save £50 million a year from 2028–29 onwards through reduced paper use.40
From: Public Accounts Committee, 2nd Report - NAO financial audit insights 2024–25 (HC 94), 22 May 2026
Government response
The government responded to the whole report on 4 August 2026 (deadline 22 July 2026).