Source · Select Committees · Public Accounts Committee
Recommendation 1
1
Accepted
Committee scrutinised Civil Service Pension Scheme administration and planned transfer to Capita
Conclusion
On the basis of a report by the Comptroller and Auditor General, we took evidence from the Cabinet Office and from MyCSP on the administration of the Civil Service Pension Scheme (the Scheme) and arrangement beings made for the planned transfer of administration from MyCSP to Capita on 1 December 2025.1
Government Response Summary
The government outlined that Capita's financial model specifies minimum staff levels and will provide 6-monthly updates. Capita is actively recruiting an additional 60% of staff, many already undergoing training, to manage backlogs. The government confirmed the service successfully transitioned to Capita on 1 December.
Government Response
Accepted
HM Government
Accepted
The government agrees with the Committee’s recommendation. Recommendation implemented The financial cost model provided by Capita as part of the contractual bid document identifies the minimum level of staff across all disciplines to run the services taking account of continuous improvement opportunities, technological advances and increases in automation over time. This includes both transition and Service Commencement up to the full potential 10 years of the contract. Capita will provide 6 monthly updates on their staffing levels. Clearly outlining vacancies and deficiencies to ensure that there will be no disruption to these activities. The Cabinet Office require a detailed breakdown of the resource profiling for the minimum of the following areas: • BAU work • Exit Schemes • Payroll migrations • In flight projects, including Employer statement of Work In addition to the identified and agreed minimum staffing levels mentioned above, which is slightly less than the numbers expected to TUPE from MyCSP to Capita from 1st December, Capita is recruiting an additional 60% of staff to bolster the team to deal quickly with any backlogs of work in progress. This includes Exit Schemes and any other urgent projects such as Remedy. A large number of the additional 60% are already recruited and going through training. In addition to this Capita is working on further flexible staffing arrangements to cover elasticity in demand over the next 12 months. The second bullet to this recommendation no longer requires an answer as it has been confirmed that the service transitioned to Capita on the 1st December.