Source · Select Committees · Public Accounts Committee
Recommendation 2
2
Accepted
Set out plan for remaining pension members affected by Remedy, including communication timeline
Recommendation
More than half of members who are drawing their pension and affected by Remedy are facing unacceptable waits until as late as 2027 to have their pension options set out for them. Applying remedies to members requires MyCSP to send Remedial Service Statements (RSSs) to affected members, presenting them with their two pensions options. As of 26 March 2025, MyCSP had issued RSSs for 58,000 members who are drawing their 2 pension (44% of those affected), above the target of 43% that the Cabinet Office set. Data from July 2025 shows that there are still 53% of affected members who are currently drawing their pension, who are yet to receive their RSSs and have their choices processed. The Cabinet Office has stated that it is aiming to reach all members by 2027 but does not yet have a plan to deal with the remaining members and has not chosen a supplier to carry out the work. As the Remedy programme started in 2021, this means the Cabinet Office is planning on leaving some members waiting for up to six years before receiving the information they need about their pension entitlement. recommendation The Cabinet Office should set out in its Treasury Minute response its plan for dealing with the remaining members who are drawing their pension and affected by Remedy. That plan should include how it intends to communicate to members when they can expect to receive information allowing them to make their choices.
Government Response Summary
The government agrees and states that its new pensions administrator, Capita, is undertaking discovery work to develop delivery plans for remaining affected members. It expects to conclude discovery by December 2025 and communicate detailed delivery plans and timescales to members in the first quarter of 2026.
Government Response
Accepted
HM Government
Accepted
The government agrees with the Committee’s recommendation. the circa 132,100 impacted members who are drawing their pension and are to be provided with revised options for the Remedy period (2015 to 2022). The Cabinet Office has so far, under the contract with MyCSP, provided 58,400 (44%) of impacted members with their revised options. The Cabinet Office has already initiated work with the new pensions administrator (Capita) to complete the remaining 56% and this work is progressing at pace. Capita is undertaking crucial discovery work to inform the most optimal IT design and development requirements along with the operational capability requirements needed to progress the remaining cases as effectively and efficiently as possible. The discovery phase is expected to conclude in December 2025. Once concluded detailed delivery plans can be developed with associated timescales for when members can expect to receive information allowing them to make their choices. Alongside the discovery work significant time and effort is being dedicated to developing robust communication packages to ensure that once plans are developed, members are fully informed about the entire process including the target timescales to expect revised options. The government expects to be in a position to communicate this during the first quarter of 2026. The aim is to foster transparency and manage expectations effectively amongst all stakeholders.