Select committee: Public Accounts Committee
Recommendation 2
49th Report - Administration of the Civil Service Pension Scheme
Published 24 Oct 2025
Addressed to HM Treasury
Public Accounts Committee Civil service pensions All items in this report Report on parliament.uk ↗ Inquiry on parliament.uk ↗
Recommendation (the committee's words)
More than half of members who are drawing their pension and affected by Remedy are facing unacceptable waits until as late as 2027 to have their pension options set out for them. Applying remedies to members requires MyCSP to send Remedial Service Statements (RSSs) to affected members, presenting them with their two pensions options. As of 26 March 2025, MyCSP had issued RSSs for 58,000 members who are drawing their 2 pension (44% of those affected), above the target of 43% that the Cabinet Office set. Data from July 2025 shows that there are still 53% of affected members who are currently drawing their pension, who are yet to receive their RSSs and have their choices processed. The Cabinet Office has stated that it is aiming to reach all members by 2027 but does not yet have a plan to deal with the remaining members and has not chosen a supplier to carry out the work. As the Remedy programme started in 2021, this means the Cabinet Office is planning on leaving some members waiting for up to six years before receiving the information they need about their pension entitlement. recommendation The Cabinet Office should set out in its Treasury Minute response its plan for dealing with the remaining members who are drawing their pension and affected by Remedy. That plan should include how it intends to communicate to members when they can expect to receive information allowing them to make their choices.
From: Public Accounts Committee, 49th Report - Administration of the Civil Service Pension Scheme (HC 888), 24 October 2025
Government response
Latest Treasury Minutes progress report to the Committee of Public Accounts on the Forty-ninth Report of Session 2024-26
The government responded to the whole report on 4 June 2026 (deadline 24 December 2025).
Treasury minutes: Government response to the Committee of Public Accounts on the Forth-ninth report from Session 2024-26
Published 19 January 2026.
Summary written by Accountability Index from the government's response. It is not the government's own words.The government agrees with most of the Committee's recommendations on the administration of the Civil Service Pension Scheme, but disagrees with those on union recognition by suppliers and on its commercial strategy for pension administration.
- On Remedy, the government agrees and says the Cabinet Office has provided 58,400 (44%) of impacted members drawing their pension with revised options. It expects to be "in a position to communicate" timescales "during the first quarter of 2026".
- On the transition to Capita, the government agrees and says the service transitioned on 1 December. It says a rollback option with MyCSP existed until 31 December 2025, with options to extend support to the end of May 2026 "should this be required".
- On contract management, the government agrees and says a Contract Management Policy is embedded, under which the Scheme, as a gold tier contract, requires a contract manager "qualified at expert level".
- The government disagrees on union recognition, stating that under the Employment Act 1982 it is "prohibited from forcing suppliers to recognise trade unions". It disagrees on commercial strategy, citing the Procurement Act 2023 and saying in-house options are reviewed early in procurement.