Recommendation 15

Private leaseholders’ emotional strain has been compounded by rising costs passed on to them by their building owners. These costs are often as a result of interim fire safety measures. The Department estimated a common interim measure, waking watches (overnight patrols to evacuate residents in case of fire), to range between £12,000 and £45,000 per week per building depending on the number of individuals and hours covered.45 We received written evidence confidentially for a block where the reserves built up by the leaseholders over 20 years were exhausted in around three months as a result of waking watch costs. The Department told us that building owners “would—or should—consult their leaseholders and explain to them what costs are being put in place and what they are being charged”.46 In response to the concerns we raised about such costs, the Department told us that it is not collecting information on waking watch costs. It told us that it is working with the National Fire Chiefs Council to update their guidance on interim measures, which includes promoting more cost-effective measures to ensure that private leaseholders are more informed consumers.47 We understand the government plans to publish data on the costs of waking watch to ensure greater transparency, which we welcome.48 However, as the Department accepts, these are temporary measures which should never have become permanent fixtures.49