Recommendation 14

The NAO reported that Immigration Enforcement could make better use of its analytical functions and evaluations to improve as an organisation.34 The Department recognises the need to refresh its research and evidence base across the borders and immigration system and told us about its increasing use of analysis and evaluation to 24 Qq 97–98; C&AG’s Report, para 2.16 25 C&AG’s Report, paras 2.9 & 2.30 26 Qq 105–106 27 HC Committee of Public Accounts, Windrush generation and the Home Office, Eighty-second report of session 2017–19, HC 1518, 6 March 2019, pp.6–7 28 Q 67 29 Qq 68–69 30 Q 80; C&AG’s Report para 2.30 31 Q 93 32 C&AG’s Report, para 2.30 33 Qq 81, 90, 93 34 C&AG’s Report para 3.23 Immigration enforcement 13 demonstrate the impact of its immigration enforcement activities.35 The Department also told us that it needs to open up and “get much more used to working with and listening to the communities” working with it, particularly those who have not had a positive view of it.36 It expressed the need for a more people-centred immigration process, which it defined as supporting the people within it.37