Recommendation 12

We examined the Windrush scandal in March 2019 and found that the Department lacked understanding of the needs of applicants for compensation, did not monitor the impact of its ‘compliant environment’ policy on vulnerable members of society and had not done enough to identify people that might have been affected. We recommended that the Department must set out how it intended to incorporate information collected from people affected by the compliant environment system, not just those administering it.29 The Department committed to ensuring the lessons learned from the Windrush scandal are applied across the whole of the Department. This included listening to the people most affected by the Department’s policies and operations and consulting with a wide range of people and organisations.30