Select committee: Public Accounts Committee
Conclusion 14
56th Report - BBC Accounts and Trust Statement 2024–25
Published 21 Nov 2025
Addressed to HM Treasury
Public Accounts Committee BBC Accounts and Trust Statement 2024-25 All items in this report Report on parliament.uk ↗ Inquiry on parliament.uk ↗
Conclusion (the committee's words)
To address these challenges, the BBC escalated issues directly with Capita’s CEO and co-located supply-chain technologists to improve coordination. The BBC told us it switched to payment by milestone part- way through the programme, after delays had already occurred, and acknowledged that it should have adopted this approach from the outset. When we asked about wider adoption of milestone-based payments, the BBC agreed that it had learned a lesson but had not applied this learning to other contracts. The BBC told us that Capita was not incentivised to increase sales and reduce evasion. It said that it tied Capita’s performance to customer-service SLAs and closely tracked customer satisfaction.26 25 Q 27 26 Qq 27-29 10 2 Growing commercial returns Investment and returns in commercial activities
From: Public Accounts Committee, 56th Report - BBC Accounts and Trust Statement 2024–25 (HC 1230), 21 November 2025
Government response
Latest Treasury Minutes progress report to the Committee of Public Accounts on the Fifty-sixth Report of Session 2024-26
The government responded to the whole report on 4 June 2026 (deadline 21 January 2026).
Treasury minutes: Government response to the Committee of Public Accounts on the Fifty-sixth report from Session 2024-26
Published 19 January 2026.
Summary written by Accountability Index from the government's response. It is not the government's own words.The BBC's response agrees with some recommendations, partially agrees with others and disagrees with the recommendation to report on targets for reducing "no-licence needed" declarations and evasion.
- On licence fee collection, the BBC agrees with modernising collection and enforcement for online viewing, but says it is not "currently practical to set a firm timeline".
- It disagrees with reporting progress against targets for "no-licence needed" declarations and evasion, saying "an evasion target is not considered appropriate" and a target for NLNs would not be appropriate.
- On digital licences, the BBC agrees and "will consider the regulatory aspects and practicalities" of making an e-licence the default, with an update in the Licence Fee Trust Statement for 2025/26.
- On commercial returns, the BBC partially agrees, saying it "will ensure" BBC Commercial's overall returns including dividends are published annually in its Annual Report and Accounts, with a target date of 2026.