Recommendation 15

The programme suspended an attempted roll-out of the Border Crossing system in March 2020.28 The system had difficulty operating reliably at scale, with stability problems causing it to be available for only 54% of the days that it was supposed to be available, and roll-out limitations meaning that it was only available to 783 users out of a required 7,000.29 The programme started the latest roll-out of Border Crossing at the beginning of December after attempting to fix these difficulties. The latest roll-out has so far been available 98% of the time. While this is an improvement on previous performance, the Department has set a requirement of 99.93% to be met by April 2021.30