Source · Select Committees · Public Accounts Committee
Recommendation 13
13
The Department has faced repeated technical difficulties in delivering the programme.
Conclusion
The Department has faced repeated technical difficulties in delivering the programme. These difficulties have caused delays which in turn have forced the Department to extend existing contracts for legacy systems, at a cost of £145 million between 2019 and 2022.25 This also meant that frontline Border Force staff needed to continue using existing systems in their work and delayed the delivery of benefits to them.26
Government Response
A response document is linked to this report, dated 31 August 2021. Response attribution to this conclusion has not been verified. Read the response document ↗