Recommendation 6

The Department’s ambitions for the border and its delivery of practical improvements for users depend upon it coordinating the implementation of the Digital Services at the Border programme with the delivery of several related projects. The Department’s aim to provide UK Border Force staff with better information to make decisions about people crossing the border and to track goods entering and exiting the UK depends on it delivering all elements of the new systems on time. It is also reliant on the delivery of other interdependent projects such as e-gates and port infrastructure upgrades to meet this aim. The Department has significant interdependencies to manage with the Data Futures programme to realise the original Digital Services at the Border programme’s objective of better tracking goods entering and exiting the UK. Recommendation: The Department should set out progress against planned milestones for related programmes, any impacts on frontline Border Force staff and people using border services, and what it is doing to mitigate these impacts. 8 Digital Services at the Border 1 Multiple failures to deliver a digital border