Source · Select Committees · Public Accounts Committee
Recommendation 11
11
Over the past six years (from 2015 to 2020) there has been a decrease in...
Conclusion
Over the past six years (from 2015 to 2020) there has been a decrease in satisfaction with both the response to requests for maintenance and repairs work for Single Living Accommodation, and the quality of that work.31 Nevertheless, the Department believes the performance of contractors is actually getting much better, with improvements in the response time Key Performance Indicators.32 We advised the Department that given this contradiction it was important to listen to consumers and service users.33 The Department informed us that current contracts are scheduled to run until 2021–22 and it is working to introduce replacements – Future Defence Infrastructure Services (FDIS) – for maintenance services. It told us these contracts would be split across a number of suppliers and draw on a wider supply chain, and there would be a greater emphasis on performance linked payments.34 The new contracts aim to deliver a preventative maintenance regime with faster response times for issues.35 Minimum standard
Government Response
Not Addressed
HM Government
Not Addressed
2.7 The government agrees with the Committee’s recommendation Target implementation date: December 2021 2.8 Whilst the department commits to gathering Service personnel views on SLA, the specifics of how this will be conducted are likely to be set outside of the DAS. The DAS will, however, set clear expectations on engagement with Service Personnel to inform decisions. 2.9 The department’s SLA Expert Group is currently assessing how best for service personnel views to inform changes to SLA, including using surveys to understand personnel needs and wants. Data collected through these routes will be used to improve management of the estate.