Recommendation 25

Each government department has a responsibility to minimise fraud and error, put it right and report on it.70 HM Treasury told us it expects policy to be developed with fraud risk considered at the development and design stage.71 The NAO concluded that deterrence and prevention are often more cost-effective for tackling fraud and error than detection, correction and pursuit and that a cost-effective control environment, where the department is doing everything it reasonably can to minimise fraud and error, leads to the lowest level of fraud and error compatible with the policy intent.72 DWP told us one of its key lessons from the COVID-19 response was the importance of design in terms of trying to avoid fraud and error coming into the system in the first place.73