Source · Select Committees · Public Accounts Committee
Recommendation 17
17
The Department noted that it was exploring options to obtain additional caseworking support for the...
Conclusion
The Department noted that it was exploring options to obtain additional caseworking support for the scheme from elsewhere within the Department.69 In the longer term, it is examining how it can restructure the way it organises its caseworkers across all areas of the Department as part of its transformation programme.70 It stated this would bring together caseworking functions and expertise into a single career structure.71 It claimed this would be specifically designed to make it easier to learn lessons from different schemes, for example the Passport Office, which the Department could then apply within its Windrush response.72 65 C&AG’s report, 4.18 66 C&AG’s report, 4.15 67 Q 53 68 Q 53 69 Q 30 70 Qq 17–18 71 Qq 18, 44, 68 72 Q 44 Windrush Compensation Scheme 13