Source · Select Committees · Public Accounts Committee
Recommendation 18
18
NS&I faces significant recruitment challenges, relying heavily on consultants for technical skills
Conclusion
NS&I had most of its operations contracted out when starting the Programme, and it had limited capability to deliver a digital transformation.46 NS&I told us it has found it difficult to recruit the additional skills and capability the Programme needs. It has made substantial use of consultants in the Programme, spending £43 million on advice.47 NS&I has found it particularly difficult to recruit technical roles, and is using secondments and temporary staff from other departments and the private sector, saying “it would not have made sense” to recruit into permanent roles.48 Since 2024, NS&I has added capability at senior levels, for example, by appointing a new commercial director, but it still relies on consultants to fill skills gaps.49
Government Response
Response Pending
HM Government
Response Pending
The Treasury and NS&I acknowledge these concerns and are committed to addressing them through robust planning, risk management, and governance. NS&I is working to develop a comprehensive integrated plan that includes clear timelines, cost estimates, and resource allocation. NS&I has strengthened its systems integration capabilities and is ensuring that decisions are based on sound evidence and analysis.