Recommendation 21

Concerning the January 2021 incident, the Department told us that all deleted data had now been recovered and everything that had gone wrong in January had been put right.38 The Department said that the data had been recovered by the end of May, and that until then there had been ways for police to access what they needed, just not through the PNC.39 It told us that the incident happened because of human error, not because the PNC is old.40 The Department had accepted all of the 21 recommendations made by Lord Hogan-Howe after his independent review of the data loss.41