Recommendation 12

The former SRO for the NLEDS programme acknowledged that the Department should have come earlier to the stage where it stepped back, stopped work and considered more fundamental choices about how to proceed. He described how the Department had under-estimated the complexity it expected to find within the old PNC system. For example, it anticipated that asking the system to show a person’s driving licence would be relatively simple, perhaps involving up to five business rules, but it turned out to involve