Recommendation 10

There were numerous reasons for the Department’s failure to deliver the NLEDS programme to the originally expected timetable. These included: • The Department and the police did not have a consistent shared understanding of the programme, with the focus of the programme changing several times; • The Department did not prioritise the programme’s funding relative to other law enforcement ICT programmes, resulting in short-term funding shortfalls every year from 2016 to 2019; • The Department changed several fundamental aspects of the NLEDS technology as the programme progressed, resulting in additional work and expenditure; and • The Department’s management approach, with multiple contractual relationships, produced a bureaucratic culture and inefficient development process.21