Source · Select Committees · Public Accounts Committee

Recommendation 3

3

There would be significant benefits in improving the public’s awareness of the main risks facing...

Recommendation
There would be significant benefits in improving the public’s awareness of the main risks facing the country and what government is doing about them. The public and Parliament have limited awareness of the main risks facing the country and of what government is doing to address them. Although government has published a public-facing national risk register since 2008, this document is not widely known. Our witnesses recognised that government has a chequered history in communicating risks to the public and acknowledged that the government’s messaging on risks should be more balanced, accessible to non-experts and lend itself to practical actions. Greater public awareness of government’s planning for major risks, including the work it will carry out as part of the nascent catastrophic emergencies programme, would help avoid complacency, focus the minds of the officials who are tasked with risk planning, help to ensure the public is more aware of what is being done to protect them from harm and highlight opportunities for public engagement, awareness raising and behavioural change. The Government carried out a consultation last summer on a national resilience strategy and had over a million different interactions with it. This demonstrates a high level of public interest in these matters. Equally MPs collectively received hundreds of thousands of emails at the start of the lockdown, largely because the Gov.uk website did not provide clear and intelligible advice, or provide effective mechanisms for MPs to raise constituents problems. Recommendation: The Cabinet Office should set out how it plans to increase public awareness of the main risks facing the UK. It should also report annually to Parliament: • on what actions government has undertaken during the year to mitigate the risks covered by the catastrophic emergencies programme and provide an assessment of government’s preparedness for each risk; • what changes Government in making as a result of its consultations o
Government Response Not Addressed
HM Government Not Addressed
3.1 The government agrees with the Committee’s recommendation. Target implementation date: Summer 2022 3.2 The National Risk Register (NRR) provides a public overview of the key risks that have the potential to cause significant disruption in the United Kingdom and is based on the classified NSRA. The forthcoming Resilience Strategy will set out how the government intends to build on the NRR to better communicate risk to the public, including through enhanced Parliamentary reporting and debate, and improved public access to information about risk. 3.3 With regards to lessons learned during the COVID-19 pandemic, quantitative and qualitative assessments of public awareness and attitudes, the impact of communications activity, and other insights from key audiences were continually gathered throughout the pandemic to inform and optimise the response in real time and learn lessons for the future. 3.4 For example, drawing on evaluation and audience insights, DHSC supplemented Downing Street press conferences with a range of credible clinical and scientific voices to boost public trust and support key messaging. Utilising insights from a range of sources, DHSC tailored communications campaigns to enhance engagement with youth, minority and geographically diverse communities. Insights on barriers to COVID-19 vaccine uptake also informed the rollout of resources, such as the provision of key educational and explainer content in up to 28 languages and formats.