Recommendation 16

The Department did not include key performance indicators (KPIs) in its first contract with Randox against which it could judge how the company was performing. The Department said the reason it had not set performance measures in the contract was because its focus at the time was on building the system of testing capacity and understanding how to get that system to work most effectively. It added that there were a number of performance metrics that it did monitor on a frequent basis, some of them daily, as well as conducting weekly calls with Randox to discuss performance. However, the Department did introduce contractual KPIs for Randox’s subsequent contracts.32 25 C&AG’s Report, paras 11, 13 26 Qq 41–42 27 C&AG’s Report, paras 13, 2.6–2.7 28 Qq 44–46, 128 29 Q 47 30 Qq 86–88, Letter from the Department of Health & Social Care and the UK Health Security Agency, 13 June 2022 31 Q 111; C&AG’s Report, para 1.18 32 Qq 52–53; C&AG’s Report, para 17 Government’s contracts with Randox Laboratories Ltd 13