Recommendation 27

In early 2022, HMPPS decided to outsource this role again in its re-procurement and transition to the new service. The NAO outlined areas where HMPPS will need to be prepared to manage risks with this approach, including: • Parties having different interpretations of what the integrator role involves and where accountability sits if problems arise; • The integrator having no contractual oversight of the other supplier; and • The potential for real or perceived conflicts of interest, given that its field services supplier will be responsible for delivering substantial work while integrating others’ work.52