Recommendation 6

HMPPS’s poor track record in its transformation programme does not inspire confidence that it will be well-equipped to handle risks in its £1.2 billion expansion programme. HMPPS is re-procuring contracts to run the electronic monitoring service. It is attempting to apply lessons and reduce delivery risks, for example by using off-the-shelf systems and limiting the number of suppliers in the new model. However, there are inherent delivery risks to reprocuring a changing service where the number of tagged people is increasing. In addition, it will still face challenges in integrating the work of its suppliers, particularly given its tight timeframes to put new contracts in place by early 2024. It expects suppliers to integrate their systems in six months, but HMPPS has not yet started its testing work so does not know how difficult this would be. HMPPS intends to outsource the role of systems integrator again, something which it tried and failed to do before. There are significant risks with this approach, including the risk of conflicts of interest and unclear accountability due to dependencies between future suppliers’ work. Recommendation: HMPPS should write to the Committee in 2023, once the procurement of new contracts to run electronic monitoring is complete, on how it is handling risks in the programme. As part of this, it should explain how it will oversee suppliers’ work effectively and ensure clear lines of responsibility and accountability between the integrator and its other suppliers in the programme. 8 Transforming electronic monitoring services 1 HM Prison & Probation Service’s tagging transformation programme