Recommendation 11

There is a continuing lack of robust data on patient outcomes and experiences for most mental health services. Of the 29 integrated care boards surveyed by the NAO, only four said they had all or most of the data they needed to assess patient and user experiences, and none of them felt this in relation to patient outcomes. The Department stressed to us that outcomes data for talking therapies—recovery rates—are collected. NHSE agreed with us on the need for more progress and assured us that it has “a big program of work in place” this year to improve outcome measurements, including patient reported outcome measures.20