Recommendation 7

As government does not have a standard definition for a reset, government bodies may not recognise when a reset is required, being carried out, or has been completed.15 There was some confusion over what was termed a reset. The SRO for Universal Credit suggested he had probably reset the programme several times but not used the term. Also, there were questions raised over the number of resets undertaken for the Ajax programme and whether the 2014 decision to move production to the UK should be counted alongside two later resets which firstly recast the commercial agreement and then sought to address quality and delivery schedule challenges.16 Not clearly defining a reset, will make it harder for government to identify lessons that can be carried over into the same or other programmes and situations.17