Source · Select Committees · Human Rights (Joint Committee)
Recommendation 26
26
Paragraph: 108
In its regulatory and monitoring role, the CQC must take proper account of how complaints...
Conclusion
In its regulatory and monitoring role, the CQC must take proper account of how complaints are being handled by providers, and how decisions made by the Ombudsman bodies are being implemented. The CQC must also routinely look at how health and care contracts between individuals and providers are being terminated and work alongside the Ombudsman bodies and providers to ensure that individuals are not suffering retaliation after lodging complaints.
Paragraph Reference:
108
Government Response
A response document is linked to this report, dated 16 December 2022. Response attribution to this conclusion has not been verified. Read the response document ↗