Source · Select Committees · Justice Committee
Recommendation 8
8
Deferred
Victims experience significant difficulty reporting fraud due to unclear processes.
Conclusion
Many victims of fraud find it difficult to know how to report the crime. It needs to be made much clearer to victims how they can report a crime, as the current lack of clarity brings added distress to the process. We acknowledge that increasing awareness of Action Fraud will place increased pressure on the already stretched reporting service, but it is vital that victims feel able to report their crimes both for the individual to feel that they are being listened to, and also to help build a national picture of fraud crimes. (Paragraph 37) 38 Fraud and the Justice System
Government response summary AI-generated
The government deflected the recommendation about making reporting clearer to victims, explaining existing inter-organisational structures for tackling fraud and stating further details would be included in its upcoming Fraud Strategy.
Summary of the government's response below — read the verbatim text to verify.
Government Response
Deferred
HM Government · verbatim extract
Deferred
Action Fraud have developed a calendar of campaign activity, underpinned by data and insight, to encourage reporting to the service, increase public confidence and impact behaviour. So far in 2022, Action Fraud and Cyber Protect have delivered a total of 7 national campaigns and have collaborated on or helped to amplify national campaign activity from a host of partners, including the National Economic Crime Centre (NECC), National Crime Agency (NCA) and Financial Conduct Authority (FCA). More broadly, the Government recognises the importance of empowering the public through high quality communications, such that the public can better protect themselves against the threat from fraud. We will set out further details of the approach in the upcoming fraud strategy.
Read the full response on Parliament ↗