Source · Select Committees · Justice Committee
Recommendation 34
34
Accepted
Replace postal services for paper files with electronic methods; implement opt-in postal options
Recommendation
Use of postal services for sending paper files must be replaced with email or other electronic methods. Postal options should be an opt-in service as already implemented across multiple Government agencies to effectively mitigate against digital exclusion. (Recommendation, Paragraph 138)
Government Response Summary
The government accepts the recommendation and is rolling out the Civil Auto File Share (CAFS) project via Microsoft PowerApps to increase electronic document management, aiming to eliminate reliance on physical post and ensure electronic transfer of case files.
Government Response
Accepted
HM Government
Accepted
Accept. Under the Civil Auto File Share project (CAFS), HMCTS is introducing a new system (via Microsoft PowerApps) to increase the use of electronic document management processes to ensure effective working within the Civil National Business Centre (CNBC) and to ensure case files are transferred electronically between the CNBC and local County Courts. The aim is to eliminate the reliance on physical post, streamline workflows, and enhance transparency and efficiency for users and staff alike. To mitigate digital exclusion and ensure all users benefit, for those unable to submit claims digitally, documents are scanned in and added to the electronic case file. Our ambition to make the Civil National Business Centre (CNBC) fully paperless is progressing. By digitising paper files and enabling secure file sharing within HMCTS, we’re reducing the cost and unreliability of posting, while improving efficiency across the board. The rollout of CAFS began at the end of August and is already helping to streamline how we transfer case files—saving time, money, and effort.