Source · Select Committees · Justice Committee
Recommendation 33
33
Accepted in Part
Issue a single reference number for all claims, integrating paper and digital systems
Recommendation
All claims must be issued a single reference number regardless of the “off-ramps and on-ramps” between paper and digital systems. (Recommendation, Paragraph 137)
Government Response Summary
The government accepts in part, stating that HMCTS systems use different case numbers but they are updating Reform systems to ensure users are provided with the correct applicable reference numbers for each case, regardless of system transitions.
Government Response
Accepted in Part
HM Government
Accepted in Part
Accept in part. HMCTS systems use different case number references. HMCTS is updating the Reform systems so that users are provided with the case reference numbers applicable for each case regardless of off-ramps and onramps. This will provide staff and end users a clearer method of associating the correct documents with a case.