Source · Select Committees · Justice Committee
Recommendation 28
28
Reform programme civil projects insufficiently tested, causing County Court inefficiencies and dual running
Conclusion
The civil projects that were delivered under the Reform programme were not sufficiently tested with practitioners in mind. As a result, the avoidable failures of Reform have led to unacceptable amounts of dual running, with one claim requiring interactions with multiple systems, and further inefficiencies in the County Court. (Conclusion, Paragraph 127)
Government Response
A response document is linked to this report, dated 17 October 2025. Response attribution to this conclusion has not been verified. Read the response document ↗