Source · Select Committees · Justice Committee
Recommendation 6
6
Accepted
Block listing negatively impacts court users and undermines trust in the County Court system.
Conclusion
We recognise the role that block listing plays in providing flexibility to the schedule considering the high settlement rate in the County Court. However, we have heard concerns that it negatively impacts court users through financial implications and the increased frustrations of all parties resulting in more people settling as a means to end the cycle of uncertainty. This ultimately undermines trust in the system. (Conclusion, Paragraph 41)
Government response summary AI-generated
The government details an action plan to improve County Court contact services, including integrating Civil Auto File Share (CAFS), implementing a multiskilling programme for call handlers, introducing clearer contact points, and rolling out webchat and query management tools.
Government Response
The government responded to this report on 17 October 2025. No passage in that response could be matched to this conclusion. Read the response document ↗