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Select Committee · Justice Committee

Whiplash Reform and the Official Injury Claim service

Status: Closed Opened: 10 Feb 2023 Closed: 30 May 2024 4 recommendations 5 conclusions 1 report

The whiplash reforms, which formed part of the Civil Liability Act 2018, are a package of measures designed to reduce the disproportionately high number and cost of whiplash claims in England and Wales. As part of the reforms the Ministry of Justice commissioned the Motor Insurance Bureau to develop an online portal; Official Injury Claim, …

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Reports

1 report
Title HC No. Published Items Response
Ninth Report - Whiplash reform and the Official Injury Clai… HC 1140 20 Sep 2023 9 Responded

Recommendations & Conclusions

2 items
7 Recommendation Ninth Report - Whiplash reform and the … Accepted in Part

Require MoJ to investigate and publish findings on OIC portal unresolved cases and settlement delays

One of the objectives of the OIC portal was to simplify and speed up the process of making a claim for whiplash injuries. Whilst we acknowledge that the nature of the claims process is such that there will always be a stock of cases in the portal at different stages …

Government response. The MoJ agrees more work is needed to understand unresolved cases and welcomes the committee's recommendation for further analysis of claims lifecycle stages. It has already considered claim dormancy and worked with MIB to develop additional data views to improve …
Ministry of Justice
9 Recommendation Ninth Report - Whiplash reform and the … Accepted in Part

Ensure transparency for whiplash reform savings assessment and publish insurer submissions

We note the requirement in the Civil Liability Act 2018 for HM Treasury to report to Parliament in the 2024–25 financial year on the extent to which savings have been passed on to policyholders. Whilst we acknowledge that many factors may impact on the cost of motor insurance premiums, it …

Government response. The MoJ agrees that transparency is important for the statutory savings report and will work with HMT and the FCA, considering commercial sensitivities. However, regarding a follow-up assessment, they deem it too early to commit, stating they will continue to …
Ministry of Justice