Source · Select Committees · Work and Pensions Committee
Recommendation 14
14
Lack of clear DWP vulnerability definition hinders claimants from accessing additional support.
Conclusion
DWP’s existing description, or definition, of vulnerability in internal documentation encourages an open, flexible approach to determine when a claimant has additional support needs. However, the lack of a clear, consistent and public-facing definition of vulnerability could act as a barrier to understanding if and when individuals are entitled to additional support and to having that support put in place. (Conclusion, Paragraph 60)
Government Response
A response document is linked to this report, dated 22 July 2025. Response attribution to this conclusion has not been verified. Read the response document ↗