Source · Select Committees · Work and Pensions Committee
Recommendation 14
14
Deferred
Lack of clear DWP vulnerability definition hinders claimants from accessing additional support.
Conclusion
DWP’s existing description, or definition, of vulnerability in internal documentation encourages an open, flexible approach to determine when a claimant has additional support needs. However, the lack of a clear, consistent and public-facing definition of vulnerability could act as a barrier to understanding if and when individuals are entitled to additional support and to having that support put in place. (Conclusion, Paragraph 60)
Government Response Summary
The government acknowledges the issue and states its internal definition of vulnerability. It will consider publishing this definition as part of a safeguarding review, noting the need for flexibility.
Government Response
Deferred
HM Government
Deferred
The Government recognises that as human beings, we all have the potential to be vulnerable at different times in our lives, for many different reasons, and ensuring the welfare of customers is central to how DWP delivers services every day. The Department defines vulnerability as an individual who has complex needs and requires additional support to enable them to access DWP benefits and safely use our services. DWP knows that this definition must be flexible to offer tailored support that meets individual needs and circumstances. As part of the work of the safeguarding review, the Department will consider publishing this definition, whilst being mindful of excluding customers who may not fit under a rigid definition of ‘vulnerability’.