Recommendation 7

DWP is more likely to prevent vulnerable claimants from experiencing harm if it first engages them in decision-making that affects them: their needs, the potential risks of proposals, and how those risks might be mitigated. We welcome the intention to introduce a trauma-informed policy framework and the work reviewing policy changes from a clinical perspective, predominantly in the disability service area. Disability, however, is not the only characteristic that makes claimants vulnerable, and we are concerned about the lack of focus on claimants with other vulnerabilities in the policymaking process. (Conclusion, Paragraph 38)