Source · Select Committees · Work and Pensions Committee
Recommendation 7
7
Acknowledged
DWP policy framework inadequately addresses vulnerable claimants beyond the disability service area.
Conclusion
DWP is more likely to prevent vulnerable claimants from experiencing harm if it first engages them in decision-making that affects them: their needs, the potential risks of proposals, and how those risks might be mitigated. We welcome the intention to introduce a trauma-informed policy framework and the work reviewing policy changes from a clinical perspective, predominantly in the disability service area. Disability, however, is not the only characteristic that makes claimants vulnerable, and we are concerned about the lack of focus on claimants with other vulnerabilities in the policymaking process. (Conclusion, Paragraph 38)
Government Response Summary
The government recognised the broad nature of vulnerability and stated that as part of a safeguarding review, it will consider publishing DWP's flexible definition of vulnerability.
Government Response
Acknowledged
HM Government
Acknowledged
The Government recognises that as human beings, we all have the potential to be vulnerable at different times in our lives, for many different reasons, and ensuring the welfare of customers is central to how DWP delivers services every day. The Department defines vulnerability as an individual who has complex needs and requires additional support to enable them to access DWP benefits and safely use our services. DWP knows that this definition must be flexible to offer tailored support that meets individual needs and circumstances. As part of the work of the safeguarding review, the Department will consider publishing this definition, whilst being mindful of excluding customers who may not fit under a rigid definition of ‘vulnerability’.