Source · Select Committees · Work and Pensions Committee
Recommendation 21
21
Allocate resources for efficient claims, provide expert advice, and promote benefits proactively.
Conclusion
The Department should put in place the resources needed to process claims in an efficient and timely manner and helpline advisers able to give the advice needed to navigate the system in more complex cases. The Government communications on social security benefits should emphasise that DWP is there to support people and encourages them to claim the benefits they are entitled to. DWP should also invest in more place-based promotion through trusted advocates. (Recommendation, Paragraph 113)
Government Response
A response document is linked to this report, dated 10 November 2025. Response attribution to this conclusion has not been verified. Read the response document ↗