Source · Select Committees · Work and Pensions Committee
Recommendation 20
20
Acknowledged
Existing DWP trust issues impact older people's willingness to claim benefits.
Conclusion
The Minister referred to the reputation of the Department and the reluctance of people to engage with it. We know that trust issues exist between working age people and the Department, and these will endure as they reach pension age. Given this, we disagree with the Minister that there is not an impact in terms of trust that might impact on older peoples’ willingness to claim. (Conclusion, Paragraph 112)
Government Response Summary
The government states it is strengthening its communications approach by embedding messaging that positions DWP as a supportive service and developing accessible materials to help people access their entitlements.
Government Response
Acknowledged
HM Government
Acknowledged
To strengthen our communications approach, we are embedding messaging that positions DWP as a supportive service dedicated to helping people access their entitlements. This includes developing accessible materials in digital and print format, including resources that provide guidance to people who help pensioners to assess their eligibility for support.