Source · Select Committees · Work and Pensions Committee
Recommendation 20
20
Existing DWP trust issues impact older people's willingness to claim benefits.
Conclusion
The Minister referred to the reputation of the Department and the reluctance of people to engage with it. We know that trust issues exist between working age people and the Department, and these will endure as they reach pension age. Given this, we disagree with the Minister that there is not an impact in terms of trust that might impact on older peoples’ willingness to claim. (Conclusion, Paragraph 112)
Government Response
A response document is linked to this report, dated 10 November 2025. Response attribution to this conclusion has not been verified. Read the response document ↗