Source · Select Committees · Work and Pensions Committee
Recommendation 27
27
Jobcentre environments often lack accessibility and welcome, undermining efforts to support claimants.
Conclusion
Jobcentres are not places that people want to go to. They are often run-down and lack basic facilities, including accessibility features. An intimidating security presence can create additional barriers for some. It will be important that when people walk through the door of the new service, it does not look and feel similar to now. Such an outcome would undermine what DWP is trying to achieve and be a missed opportunity. (Conclusion, Paragraph 130)
Government Response
A response document is linked to this report, dated 13 November 2025. Response attribution to this conclusion has not been verified. Read the response document ↗