Source · Select Committees · Work and Pensions Committee
Recommendation 26
26
Introduce Jobcentre outreach work as a core service, taking support into local communities.
Recommendation
DWP needs to break Jobcentres out of their four walls. It should make outreach work, with staff taking Jobcentre services into the community and to locations that people trust, a core part of the new service. DWP should include larger-scale outreach work in its pathfinders for the new jobs and careers service. (Recommendation, Paragraph 122)
Government Response
A response document is linked to this report, dated 13 November 2025. Response attribution to this conclusion has not been verified. Read the response document ↗