Source · Select Committees · Work and Pensions Committee
Recommendation 8
8
Provide urgent clarity on integration of NCS, future contracts, and devolved operations
Recommendation
DWP has yet to set out how it will bring together Jobcentres and the NCS, putting service delivery at risk. NCS providers are operating under uncertainty, with no clarity about the future of contracts that are currently managed by DfE. The Government is also yet to clarify how the new service will operate in devolved administrations or where accountability will sit. The lack of detail has also led to significant concern for staff, whose buy-in will be vital to delivering the plans. The Government must urgently fill this information void. (Conclusion, Paragraph 43)
Government Response
A response document is linked to this report, dated 14 November 2025. Response attribution to this recommendation has not been verified. Read the response document ↗