Source · Select Committees · Work and Pensions Committee
Recommendation 10
10
Pension firms can and should report suspect scams directly to Action Fraud.
Recommendation
Pension firms can and should report suspect scams directly to Action Fraud. But we heard extensive evidence from the pensions industry that they are not sure where or how to report pension scams or suspected scams and that they are in fact sometimes discouraged from doing so. Action Fraud’s own website creates a confusing impression that it is intended only for use by scam victims. We recommend that Action Fraud should make it clear that the industry should make reports of scam activity to Action Fraud and should provide clear guidance and an effective tool for the industry to do so. The member organisations of Project Bloom should ensure that they provide clear guidance to the industry about how to report suspected scam activity. (Paragraph 42) 58 Protecting pension savers—five years on from the pension freedomss Pension scams
Government Response
Acknowledged
HM Government
Acknowledged
We agree that expatriates should be able to make use of the services provided by the Money and Pensions Services (MaPS) and are aware that scammers do target those with overseas savings as well. MaPS services are already available to expatriates and will continue to be available when MaPS have launched their MoneyHelper. Expatriates are entitled to Pension Wise appointments, where they are 50 years or older with a Defined Contribution pension provision. They can also contact the Pensions helpline by phone (which is an accessible 020 phone number for overseas customers), webchat, writing to the service, or through specialist appointments. Expatriates, and all other eligible individuals, are encouraged to make use of these services and online resources, including online guidance. Responses to the Committee’s Fifth Report of Session 2019–21 11 Prevention