Recommendation 16

We welcome the fact that the Department has increased the number of Disability Employment Advisers (DEAs) in Jobcentres. DEAs can provide specialist support to disabled people in a way that generalist Work Coaches do not, and the increase in numbers will go some way to addressing the fall in the number of DEAs during the pandemic. It is vital that all Jobcentre Plus staff, however, have a good understanding of disability, including specific conditions, and how best to support disabled people. DWP should keep the number of DEAs under review and commit to recruiting additional DEAs if demand rises. It should also ensure that any training that Jobcentre Plus staff receive on supporting disabled people is not just generic but covers the needs of specific impairment groups, including people with invisible disabilities.