Source · Select Committees · Work and Pensions Committee
Recommendation 15
15
Not Addressed
Paragraph: 68
We heard that more needs to be done to improve the way a disabled person’s...
Recommendation
We heard that more needs to be done to improve the way a disabled person’s communication preferences are recorded by Jobcentre Plus. DWP should take inspiration from the Accessible Information Standard model used in the NHS and create an automated process which can record a disabled person’s preferred communication method and provide the correct support accordingly.
Government response summary AI-generated
The government's response focuses on promoting Access to Work, publishing statistics, and trialling an online payment claims journey, but it does not address the recommendation to improve the recording of disabled persons' communication preferences by Jobcentre Plus using an automated process.
Paragraph Reference:
68
Government Response
The government responded to this report on 22 November 2021. No passage in that response could be matched to this conclusion. Read the response document ↗