Source · Select Committees · Work and Pensions Committee
Recommendation 15
15
Paragraph: 68
We heard that more needs to be done to improve the way a disabled person’s...
Recommendation
We heard that more needs to be done to improve the way a disabled person’s communication preferences are recorded by Jobcentre Plus. DWP should take inspiration from the Accessible Information Standard model used in the NHS and create an automated process which can record a disabled person’s preferred communication method and provide the correct support accordingly.
Paragraph Reference:
68
Government Response
A response document is linked to this report, dated 22 November 2021. Response attribution to this conclusion has not been verified. Read the response document ↗