Source · Select Committees · Work and Pensions Committee
Recommendation 24
24
Not Addressed
Most guidance is currently delivered by individuals, which is costly, or through written communication, which...
Conclusion
Most guidance is currently delivered by individuals, which is costly, or through written communication, which is unengaging. In future we envisage a significant proportion of guidance or triage services will be delivered through digital tools. This should be a key consideration in the implementation of the recommendations we have made to regulators and the Money and Pensions Service. (Paragraph 103) Pensions dashboard
Government response summary AI-generated
The government acknowledges the benefits of consultation and announces that the NMPA will rise to 57 in April 2028. This does not address the need for digital tools in guidance, so is classified as not addressed.
Summary of the government's response below — read the verbatim text to verify.
Government Response
Not Addressed
HM Government · verbatim extract
Not Addressed
The Government agree that digital tools have an important role to play in the delivery of guidance and encourage MaPS to go further in developing its digital offer. MaPS currently offer a self-serve digital journey, alongside digital tools such as retirement income and workplace pension contribution calculators. The government supports MaPS’ guidance transformation strategy, which includes work by MaPS to develop a digital Pension Wise appointment. MaPS is also exploring how it can implement the delivery of more efficient, accessible and impactful financial solutions, as outlined in recommendation 17 in Tom McPhail’s 2021 Departmental Review of MaPS. It is important to remember that some people, especially those who are financially vulnerable or have limited access to digital devices, may need additional support. Alternatives to digital guidance remains an important requirement of the services offered by MaPS. Dashboards
Read the full response on Parliament ↗