Source · Select Committees · Work and Pensions Committee
Recommendation 24
24
Most guidance is currently delivered by individuals, which is costly, or through written communication, which...
Conclusion
Most guidance is currently delivered by individuals, which is costly, or through written communication, which is unengaging. In future we envisage a significant proportion of guidance or triage services will be delivered through digital tools. This should be a key consideration in the implementation of the recommendations we have made to regulators and the Money and Pensions Service. (Paragraph 103) Pensions dashboard
Government Response
A response document is linked to this report, dated 27 April 2022. Response attribution to this conclusion has not been verified. Read the response document ↗