Recommendation 9

The Government offers support on childcare options: notably, the Childcare Choices website and via Jobcentre Plus Work Coaches. DWP told us that Work Coaches receive training in advising UC claimants on their childcare options, but our evidence suggests further work is needed. We also heard that currently, UC claimants referring to the Childcare Choices webpage are often directed back to general information on Universal Credit, as the information on the webpage is not sufficient.