Source · Select Committees · Work and Pensions Committee
Recommendation 24
24
Accepted
Paragraph: 109
We are reassured to hear that the process for claiming Attendance Allowance seems to broadly...
Recommendation
We are reassured to hear that the process for claiming Attendance Allowance seems to broadly be working well. However, we were concerned about the challenges around take-up, which reflect those around Pension Credit. We recommend DWP develop targeted interventions to improve awareness of Attendance Allowance, working closely with organisations that could reach people who may be eligible. The Department’s work on support and advocacy as part of the Health Transformation Programme should also specifically consider tailored support for Attendance Allowance applicants.
Government Response Summary
The Department states information on Attendance Allowance is already widely available, and they are introducing a digital claim journey as part of wider Service Modernisation plans.
Paragraph Reference:
109
Government Response
Accepted
HM Government
Accepted
Information on Attendance Allowance (AA) is already widely available, including online through Gov.UK. Organisations supporting older people and other stakeholders and partners, also make information available on Attendance Allowance. The Department is introducing a digital claim journey for AA as part of its wider Service Modernisation plans. This aims to streamline the current form. Online claims are currently being tested, with a very limited group of people, within AA, with a view to this becoming more widely available in due course.