Source · Select Committees · Work and Pensions Committee
Recommendation 9
9
Accepted
Paragraph: 47
The application and assessment process can be very stressful for claimants, and unacceptable delays are...
Recommendation
The application and assessment process can be very stressful for claimants, and unacceptable delays are exacerbating these problems. We recognise that waiting times have begun to fall but are concerned that with increasing demand this could be a recurring problem. We recommend that the new contracts for assessment providers contain explicit clearance time targets with appropriate sanctions where these are missed.
Government Response Summary
The new Functional Assessment Service contracts include specific end-to-end clearance targets for PIP, WCA, and Special Rules for End of Life, with financial sanctions for repeated failures.
Paragraph Reference:
47
Government Response
Accepted
HM Government
Accepted
The new Functional Assessment Service contracts include specific end-to-end clearance targets for: • PIP Services • WCA Services • Special Rules for End of Life The Department will assess providers’ delivery against these targets under the performance regime. In the event of repeated performance failure, the Department can deduct a percentage of the invoice prior to payment.