Source · Select Committees · Work and Pensions Committee
Recommendation 23
23
CMS correspondence on arrears accrual lacks clarity, undermining paying parents' confidence.
Conclusion
We have received evidence critical of the correspondence provided by the Child Maintenance Service. For example, paying parents reported asking for details on how substantial arrears had accrued and receiving no effective information in response. This risks exacerbating hostility by preventing paying parents from having confidence in the debts being pursued. (Paragraph 92) Matters of interest to both receiving and paying parents
Government Response
A response document is linked to this report, dated 6 July 2023. Response attribution to this conclusion has not been verified. Read the response document ↗