Source · Select Committees · Work and Pensions Committee
Recommendation 3
3
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Systematically and swiftly move ineffective Direct Pay cases into Collect and Pay
Conclusion
Cases moving from Direct Pay to Collect and Pay appear to have substantial arrears on average. The Department should more systematically and swiftly move ineffective Direct Pay cases into Collect and Pay. To do this, the Department should consider imposing a change to how cases are moved to Collect and Pay so that is triggered by child maintenance arrears reaching half of the current average arrears.
Paragraph Reference:
25
Government Response
A response document is linked to this report, dated 6 July 2023. Response attribution to this conclusion has not been verified. Read the response document ↗