Source · Select Committees · Transport Committee
1st Report – Access denied: rights versus reality in disabled people's access to transport
Transport Committee
HC 770
Published 20 March 2025
Recommendations
22
Rejected
Mandate all licensed transport providers to appoint accessible transport champions for passenger experience assessment.
Recommendation
As one way of reducing the need for complaints in the first place, we recommend that all licensed transport providers be required to appoint an accessible transport champion with the specific responsibility for navigating journeys on a regular basis to …
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Government Response Summary
The government rejects the recommendation to require all licensed transport providers to appoint an accessible transport champion, stating it is not within its remit to impose specific personnel roles on operators, though it acknowledges such initiatives may be beneficial.
Department for Transport
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