Recommendation 16

It is not sufficient for training to be delivered on disability awareness, accessibility and preventing discrimination: the training must be of a guaranteed minimum standard and proven to be effective in improving outcomes. The Department for Transport should, with the active 76 participation of disabled people, establish an expert unit to review within 12 months the training packages currently available across modes to identify, benchmark and standardise best practice, and conduct ongoing quality assurance. (Recommendation, Paragraph 84)