Source · Select Committees · Transport Committee
Recommendation 15
15
Acknowledged
Transport systems and staffing lack sufficient resilience for complex accessibility requirements.
Conclusion
Operators are at pains to emphasise the complexity of the systems they work within, especially when it comes to journeys involving multiple organisations or modes. But people are entitled to expect to be able to make complicated journeys to get where they need to go; disabled people are no different. Systems and staffing must be able to cope with complexity. Similarly, resilience to external shocks—such as the sudden increase in air travel after the ending of pandemic restrictions—must be sufficient to cope with accessibility requirements. (Conclusion, Paragraph 83)
Government Response Summary
The government states it has already begun developing an Integrated National Transport Strategy focused on delivering seamless and accessible journeys for all users. This strategy aims to make transport user-focused, safe, inclusive, and reliable.
Government Response
Acknowledged
HM Government
Acknowledged
Work already begun includes the development of an Integrated National Transport Strategy which will bring together actors at the national, regional and local level to provide a unified passenger focused experience that delivers seamless and accessible journeys for all. Transport is more than just infrastructure. It is about people and the journeys they make. It will take time, but this Government’s aim is to change transport to make it user-focused, safe, inclusive and reliable, helping make everyday life easier for everyone, including disabled people. This strategy will be underpinned by tangible actions that match the ambitions set forth, and the Department has already started delivering on these.