Recommendation 8

Under-regulation has resulted in a dysfunctional travel testing market. The travel testing market was established with no clear protections or means of recourse for consumers. To date, the onus has been on consumers to perform market research, which has required them to navigate often misleading claims by companies. Unclear pricing, misleading advertisements and delays in receiving tests and test results still persist more than a year after the Government first introduced travel testing requirements. The Government has been far too slow to address those issues.